ITANCIA builds strong long-term relations with its partners, based on reciprocal trust: ensuring the security and confidentiality of personal data is an absolute priority for ITANCIA.
ITANCIA practices an extremely strict policy: every user retains control over their data.
ITANCIA collects data in order to provide products and services to customers and for the activities carried out by ITANCIA. Certain of this data will be provided directly, for example when a user creates an ITANCIA account, connects a device to an ITANCIA Cloud service, supplies equipment for maintenance or contacts ITANCIA to obtain assistance or for other services. ITANCIA receives this data by recording the way in which users interact with ITANCIA products and services, for example by using technologies such as cookies, by receiving error reports, or the usage data provided by software running on products supplied by ITANCIA.
The data collected by ITANCIA depends on the products, services and features used and may include the following elements:
Name and contact information. The information, including personal information, collected on the Websites or by other means, may include the name, job title, physical address, time zone, telephone number (including office or home, mobile and fax numbers), email address and other contact information. ITANCIA also collects the user’s contact and marketing preferences (telephone, email, postal mail, fax and text messages), the name and nature of the company, the language preferences and information concerning delivery and performance.
Verification of authority. ITANCIA collects the information used for authentication and account access.
Payment information. ITANCIA, or their payment service provider, collects the data required to process payments made for purchases from ITANCIA, such as the information concerning credit/debit cards, bank information, bank transfers and/or any other financial information associated with a payment.
Information concerning use. ITANCIA collects data on the way in which users and devices interact with ITANCIA products and services. For example, ITANCIA collects:
Data concerning the use of services. ITANCIA collects data on the use of services, Website activity data, performance data, information on product/service preferences, past purchase history and the website pages visited by the User.
Data concerning the device. As part of its technical support, ITANCIA may collect data concerning a peripheral, its operational condition, configuration, historical usage data, performance data and information concerning the network used to connect to and use ITANCIA products. This includes data concerning the operating system, applications and other software installed on the device, including product keys. This also includes the IP (Internet Protocol) address, network authentication, MAC address, other device identifiers, regional and language parameters.
Error reports and performance data. As part of its technical support, ITANCIA collects data concerning the performance of ITANCIA products and any problems encountered. This data helps in diagnosing problems encountered with products in order to improve ITANCIA products and to provide solutions. Depending on the product and the parameters, the error reports may include data such as the type or gravity of the problem, details of the software or the equipment concerned by an error, the condition of the peripheral, usage data, data content or that of the files being processed and data concerning other peripherals, networks or software with which the peripheral interacts.
Data concerning products being repaired. The peripherals returned to ITANCIA for repair must have had all personal data deleted. ITANCIA may collect data concerning any equipment, software and other details linked to the incident with the aim of monitoring the performance of the device and to improve its products.
ITANCIA uses, discloses, transfers and processes data, including personal information, in several ways. ITANCIA uses the data collected for three fundamental purposes:
When customers place an order, ITANCIA uses the personal information provided, including the payment information required to supply the products or services requested. If the user creates a user profile, ITANCIA will store the personal information required to manage the profile and to communicate with the user.
Personal information can also, subject to the requirements of applicable law, be used, disclosed and transferred to law enforcement agencies and other persons should a situation arise where ITANCIA considers it necessary to identify, contact or take legal action against any person suspected of misusing the Websites, interfering with the rights of ITANCIA or of other users, or when ITANCIA has reasonable cause to believe that the law demands or authorises such disclosure.
ITANCIA shares personal information in order to carry out a transaction or to supply a requested product or service. ITANCIA may also disclose and transfer personal information to partners, suppliers and other third parties for the purposes set out in this Privacy Statement and to assist the operation of the Websites and/or any associated commercial transactions. If ITANCIA sells or divides all or any part of its activity, transfers assets or takes part in any other manner in a transaction that results in a change of control, or in the unlikely event of bankruptcy, ITANCIA may transfer the personal data covered by this policy to one or several third parties as part of the said transaction.
In addition, ITANCIA will access, transfer, disclose and retain personal information when ITANCIA believes in all good faith that this is necessary in order to:
In compliance with applicable regulations, ITANCIA maintains reasonable technical and administrative procedures to protect personal data from accidental or illegal destruction, accidental loss, modification or unauthorised disclosure.
The statements set out in this privacy statement cover all ITANCIA’s websites and the totality of its activities. Other websites hosted by third parties may have different practices. If a user creates a link towards or visits other websites managed by third parties, they must consult the privacy rules published on the said websites. ITANCIA has no control over these websites and is not responsible for the policies and practices of any third party.
Personal data is only retained for the length of time necessary and proportional to the end purpose for which it was collected.
ITANCIA undertakes to erase the data from its databases at the end of a period that is either predetermined by the parties concerned (manufacturers, customer, suppliers, etc.) or in line with CNIL (French data protection authority) regulations.
If the user wishes to access or update their personal information, or for any other request for information (including requests to cancel or erase) concerning the collection or processing of this information, the user must contact the ITANCIA websites via the "Contact" page or using the contact details given below.
Any refusal to provide personal information may limit the capacity of ITANCIA to respond to their request.
In the event of a request to rectify or object to data, the user must indicate the Personal Data that they wish ITANCIA to correct, update or erase, by clearly identifying themselves. Requests for the erasure of Personal Data will be subject to ITANCIA’s legal obligations, notably those concerning the conservation or archiving of documents.
If you have any questions concerning this personal data privacy statement, please contact us at the following address:ITANCIA